Claims and Returns: Do not refuse shipment or return items without first contacting us for authorization. A 50% handling charge will apply to any unauthorized return. All claims of damage or shortage or non-delivered packages must be reported within 10 days of the delivery date as stated by the carrier. This is so a claim can be filed in a timely manner. Goods damaged during transit are the responsibility of the carrier, but we'll be happy to assist you in filing a claim. Please retain the original packing materials as these may be required for inspection by the carrier's claims agent. Our products are not returnable except for reasons of shipping error or defect in stock or workmanship, and then, only upon authorization from our home office. Any authorized return for reasons other than defect or our error will be credited less transportation charges and a 20% restocking fee.
Terms of Sale: All orders are subject to approval by our main office, and processed orders are not cancelable by the buyer. We will, however, do our best to accommodate additions if they are received before the order is packed for shipment. Delivery (shipping) arrangements are contingent upon Acts of God, accidents, delays of transportation facilities, and other delays which are unavoidable or beyond our control.
Terms: All orders must be prepaid with cashier's check, money order, or credit card. We accept Visa, MC, Discover and AMEX. Our products become your property upon delivery to the transporting carrier.
Pricing Terms: The prices shown on this website supersede those published in any previous price list. We attempt to maintain published prices, however, due to market conditions, our prices may change without notice.
At Once Orders: Normally At Once orders are shipped within 1 business day. Stock is usually on hand of all products shown in our online catalog for immediate shipment. If stock is not available, we usually cancel the item and ask customer to reorder.
EXPRESS SHIPPING NOTES:
We will do our best to ship express orders the same business day the order is placed, but the order may not ship until the next business day. Your order must be placed by Noon Pacific Time to be eligible for same day shipping. If placed after that time, it will ship the next business day.
Here's the shipping times for the various express methods:
3 Day Express- Arrives 3 business days after the day it ships out. Example: Ships on Monday, arrives on Thursday. Ships on Friday, arrives on Wednesday and so forth.
2nd Day Air- Arrives 2 business days after the day it ships out. Example: Ships on Monday, arrives on Wednesday. Ships on Friday, arrives on Tuesday and so forth.
Next Day Air Saver- Arrives by 3:00pm on the next business day after the day it ships out. Example: Ships on Monday, arrives on Tuesday. Ships on Friday, arrives on Monday and so forth. If you need delivery by 10:00 am, choose Next Day Air.
Shortages: All claims of shortage or non-delivered packages must be reported within 10 days of the delivery date as stated by the carrier. This is so a claim can be filed in a timely manner.
Phone Orders/Hours of Operation: Our home office is open for business and new phone/fax orders Monday - Friday, 8:00am to 4:00pm PST. If our office is closed, you can leave a recorded message for immediate handling on the next working day. Please leave your company name, your name, phone number and reason for call on all messages. Fax orders/inquiries can be sent to 951-445-4363 at any time.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and information from other payment types), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: Privacy Compliance Officer]
40485 Murrieta Hot Springs Rd
Ste B4 PMB 108
Murrieta, California US 92563